Serves & Customer Service

In practicing serves,

engaging in a specific set of movements

–behaviors–,

I thought about how good it feels to hone something; how nice it feels to

do what you’ve been taught–on

the court; in the workplace; at

a home. I thought that serving balls is the same as doing things at work, saying “let me know how I can help” and “my pleasure” as

the minutes, hours, days, months,

and years pass. I thought that

serving balls is the same as memorizing

and imagining, over and over again,

the protocol for dealing with people who are attempting to deface and/or dismantle public property; and felt that, maybe, I shouldn’t look to engage in my job responsibilities in the same way I engage in tennis practice.

If I hone my customer service skills like I’ve honed my tennis playing skills, I may make the same mistakes that cops have made in recent times.

Published by Ken Leng

Striving to bring about a future where I can see lots of never-seen-before beautiful sceneries with people I love, with continual self-care and world peace as prerequisites.

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